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x6411
post Sep 18 2008, 05:53 PM
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I was wondering if anyone could help with this problem..

I try run messenger..
I get signed in..

then about 5 seconds later it comes up "Windows Live Communications Platform has encountered a problem and needs to close" if I click Send Error Report or Don't send.. or if I close it.. I get signed out of messenger.


(14.0.5027.908)



any help would be great msn_happy.gif

thanks
Chris
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ice_king
post Sep 18 2008, 05:56 PM
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have you tried re-installing the program?
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x6411
post Sep 18 2008, 06:00 PM
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QUOTE(ice_king @ Sep 18 2008, 06:56 PM) [snapback]175524[/snapback]
have you tried re-installing the program?


Yeah msn_sad.gif
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ice_king
post Sep 18 2008, 06:06 PM
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hmm.. are you running the beta? if so, you might want to uninstall that and get an earlier version (this could even work if you are not running the beta)

EDIT: after looking up the number you posted, it seems that you are indeed running a beta. just do as i said and you SHOULD be fine. if it doesn't work, post here, and i'll look into in msn_happy.gif

This post has been edited by ice_king: Sep 18 2008, 06:09 PM
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x6411
post Sep 18 2008, 06:11 PM
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QUOTE(ice_king @ Sep 18 2008, 07:06 PM) [snapback]175530[/snapback]
hmm.. are you running the beta? if so, you might want to uninstall that and get an earlier version (this could even work if you are not running the beta)

EDIT: after looking up the number you posted, it seems that you are indeed running a beta. just do as i said and you SHOULD be fine. if it doesn't work, post here, and i'll look into in msn_happy.gif



Which version do you think I should go to?

I can't find any newish ones in the clients section msn_confused.gif
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ice_king
post Sep 18 2008, 06:17 PM
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i'd say the one you can download from MSN.com. if that doesn't get you started, google your friend msn_happy.gif

[google]WLM 8.5[/google]
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x6411
post Sep 18 2008, 06:53 PM
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QUOTE(ice_king @ Sep 18 2008, 07:17 PM) [snapback]175533[/snapback]
i'd say the one you can download from MSN.com. if that doesn't get you started, google your friend msn_happy.gif

[google]WLM 8.5[/google]




I'm gonna try install Service Pack 3 to see if that helps. If not I'll go for 8.5


Cheers for the help mate msn_happy.gif
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ice_king
post Sep 18 2008, 06:56 PM
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no problem msn_happy.gif do let us know wether you are succesful or not msn_wink.gif
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x6411
post Sep 18 2008, 11:41 PM
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Installing SP3 didn't help msn_sad.gif

I might just use this version for now and just drag the Error Reporting box off screen

mannn msn_sad.gif
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Wolfie
post Sep 19 2008, 12:22 AM
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I Also get this as well on Vista Ultimate SP1 and it's something to do with contacts also it shuts Window Live Mail Beta with the same error as well msn_sad.gif Like u say though u can minimize the error but if it comes up again it shuts Messenger down.

I hope someone can find a fix for this.
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DragoWing
post Sep 19 2008, 09:38 AM
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i got the same, and i really wanna use this beta, :'(

i hope, someone can get a fix for this or knows the problem, msn_wink.gif

thx, msn_wink.gif
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ice_king
post Sep 19 2008, 02:42 PM
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guys, a beta is just that. a BETA version, an UNFINISHED build. just have a bit of patience for the full release msn_wink.gif
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DragoWing
post Sep 19 2008, 06:11 PM
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QUOTE(ice_king @ Sep 19 2008, 02:42 PM) [snapback]175575[/snapback]
guys, a beta is just that. a BETA version, an UNFINISHED build. just have a bit of patience for the full release msn_wink.gif


nah, its not the beta, its our pc, allmost every1 can use it except us, theres something wrong with our pc then i guess, ppl who i gave it, all can use it, its not the beta, i guess

DragoWing, msn_wink.gif
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RebelSean
post Sep 20 2008, 01:07 PM
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I did some researching for the problem and found this, but BEFORE you attempt all of the following, I highly suggest you run Ad-Aware and remove anything harmful from your system. It's free and works like a charm. If you've removed everything and it still doesn't work, try this:

QUOTE(Windows Live Tech. Support)
Thank you for contacting Windows Live Messenger Technical Support. My name is Ryan and I'll be glad to assist you with your concern.

Based on the information I received, I understand that you received error code 80048826 when you tried to sign in to Windows Live Messenger. You also mentioned that you tried the steps that my colleagues gave but to no avail. I know this must be an inconvenience to you. Be assured I'll do my best to help you out.

To eliminate that this issue is not caused by corrupted files in the Windows Live Messenger program, you need to perform clean installation. This process is almost the same as removing and reinstalling the program in your computer. However, this will completely remove other files associated with the program.

The following instructions are lengthy but it is important that you follow them carefully to ensure the problem is resolved. I know how this can be quite confusing but I would appreciate your patience in accomplishing each step. Here are the steps that you should follow:

1. Remove Windows Live Messenger from the computer.
a. In the notification area, right-click the Windows Live Messenger icon, and then click Sign Out.
b. Click Start, click Run, type control appwiz.cpl, and then click OK.
c. In the list of currently installed programs, select MSN Messenger or select Windows Live Messenger, and then click Remove.
d. If you are prompted to confirm, click Yes.

2. Remove the temporary files and folders from the computer:
a. Click Start, click Run, type cleanmgr, and then click OK.
b. If you are prompted, click C: in the Select the drive you want to clean up list, and then click OK.

Notes: If you partitioned the hard disk, the CleanMgr utility prompts you to select a drive. The Disk Cleanup utility displays how much disk space can be freed. This process can take several minutes.

c. On the Disk Cleanup tab, make sure that only the following options are selected:
- Downloaded Program Files
- Temporary Internet Files
- Temporary files
- Temporary Offline Files
- Offline Files

d. Click OK two times.

3. Delete Windows Live Messenger related cache files

a. Click Start, click Run, type CMD, and then press Enter to open a command window. Execute the following commands one at a time and hit Enter after each command to execute each of them.
b. The following commands delete files that are using when you sign in and the Contacts Cache folders.

del "%USERPROFILE%\Application Data\Microsoft\IdentityCRL"
del "%ALLUSERSPROFILE%\Application Data\Microsoft\IdentityCRL"
del "%USERPROFILE%\Local Settings\Application Data\Microsoft\Windows Live Contacts"<>
del "%USERPROFILE%\Contacts"

c. The following commands delete files related to sharing folders. Executing this command may result in deleting the files your contacts shared with you or that you shared with your contacts using the sharing Folders feature. Please create a backup of these files , if desired, before executing the next two commands.

del "%USERPROFILE%\Local Settings\Application Data\Microsoft\Messenger\\Sharing Folders"
del "%USERPROFILE%\Local Settings\Application Data\Microsoft\Messenger\\SharingMetaData"

Note: In these examples, is the e-mail address that you use to sign in to Windows Live Messenger.

4. Delete Windows Live Messenger-associated registry keys.

Important: The following steps contain information about how to modifying the registry. Before you modify the registry, make sure to back it up, and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, visit the following Web site: http://support.microsoft.com/kb/256986

Warning: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

a. Click Start, click Run, type CMD, and then press Enter to open the command window.
b. Type the following commands exactly as they appear below. Press Enter after typing each command to execute the command.

Note: In some case you may encounter the error that the key does not exist. If you have typed the command correctly, this may be because the key has already been removed earlier or does not exists on your machine.

REG DELETE HKLM\Software\Microsoft\MSNMessenger /f
REG DELETE HKCU\SOFTWARE\Microsoft\MSNMessenger /f
REG DELETE HKCU\SOFTWARE\Microsoft\Windows Live\ Communications Clients\Shared /f
REG DELETE HKCU\Software\Microsoft\IdentityCRL /f
REG DELETE HKLM\System\CurrentControlSet\Services\usnjsvc /f

5. Restart the computer.

6. Reinstall Windows Live Messenger:
a. Visit the following Web site: http://get.live.com/messenger/overview
b. Click Get it free.
c. In the Set up your Messenger window, select your settings and then click Install.
d. In the File Download window, click Save or click Run.
e. Follow the steps to install Windows Live Messenger.

I hope these steps resolve your concern with Windows Live Messenger. If you need further assistance, you may contact us at http://support.live.com. For additional information and self-help instructions, visit https://account.live.com/HelpCentral.aspx and choose Windows Live Messenger from the drop-down menu.

Thank you for contacting Windows Live Messenger Technical Support. Have a great day.

Sincerely,

Ryan
Windows Live Messenger Technical Support


Let me know if you guys still need help msn_happy.gif.
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ice_king
post Sep 20 2008, 02:12 PM
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ad-aware is indeed a good one, but MBAM is even better msn_wink.gif it removes all malware it finds, not just specifically adware of spyware.

get it here: clicky
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DragoWing
post Sep 20 2008, 02:49 PM
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QUOTE(RebelSean @ Sep 20 2008, 01:07 PM) [snapback]175597[/snapback]
I did some researching for the problem and found this, but BEFORE you attempt all of the following, I highly suggest you run Ad-Aware and remove anything harmful from your system. It's free and works like a charm. If you've removed everything and it still doesn't work, try this:
Let me know if you guys still need help msn_happy.gif.


i tried, it but, without luck, too bad, any more ideas?, as u don't then too bad, msn_wink.gif

still thx m8, msn_wink.gif
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ice_king
post Sep 20 2008, 10:07 PM
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ok, first off, are you trying to run the beta in XP or in vista?
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DragoWing
post Sep 20 2008, 10:23 PM
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QUOTE(ice_king @ Sep 20 2008, 10:07 PM) [snapback]175604[/snapback]
ok, first off, are you trying to run the beta in XP or in vista?


i am in XP SP3, but SP2 didn't work either, i guess
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ice_king
post Sep 20 2008, 11:28 PM
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well if you still have your installation cd, try bringing up the command box (start>run) and type SFC /scannow (don't forget the space!) what this does is try to detect wether any of your windows components is missing or damaged, and replace it. perhaps that's where the problem lies? you never know.
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DragoWing
post Sep 21 2008, 02:04 PM
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QUOTE(ice_king @ Sep 20 2008, 11:28 PM) [snapback]175606[/snapback]
well if you still have your installation cd, try bringing up the command box (start>run) and type SFC /scannow (don't forget the space!) what this does is try to detect wether any of your windows components is missing or damaged, and replace it. perhaps that's where the problem lies? you never know.


argh, it needed to do lot of DLL files, but still the same error, :'(, any more ideas?, i have no idea what it =, this isn't fun, Whahahaha

this = really strange tho, msn_confused.gif

DragoWing
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